Bulk Job Openings at Wipro through MC Talent Hunt
Dear friends,
Location: PAN India
Starting Payout: Approx 2.4 LPA
Eligible candidates from the branches: CSE/IT/Elex&TC/Electrical.
Link is as follows:
https://forms.gle/MNYSpeiku8Nt8v9E7
There Will be a virtual session post registrations.
- Introduction
Manpower Outsourced Support for Technical ServiceDesk & Deskside support
- Task to be outsourced to the Partner.
End User system management of VODAFONE Idea (ServiceDesk & End User Support) in line with ITIL V3 processes ,Incident Management, Problem Management, Change Management Service Request Fulfilment according to customer approved policies and procedures.
- ServiceDesk will be located at VIL Pune Office
- Deskside support will be located at PAN India. Few locations details as below FYR
- Final Deskside resource deployment will be concluded during Transition phase with mutual discussion between Wipro & VIL
- Engagement Duration (3 Years) 1st May 2024 to 30th April 2027
3. Activities to be performed by the Engineer(s):
| Helpdesk Support Services: Activities are as below but not limited to: * Providing a Single Point of Contact (SPOC) for assistance with IT services under scope * Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) * Acknowledge the tickets, allocate appropriate category * Classify the tickets as per Severity and Impact * Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. * Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool. * Route calls to the 3rd Party / OEM in case of issues pertaining to 3rd Party / OEM agreed in scope. * Route service requests to the appropriate teams (viz. user mgmt. group, mail mgmt. group etc) * Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope. * SoP’s to be prepared and adhered for the Helpdesk services. * SOP reviewing mechanism to be enabled with Quarterly basis * Escalate incidents / tickets which are going beyond the service levels * Escalate incidents pertaining to 3rd Party / OEM non-performance or delays * Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder. * Maintenance of SLA matrix, severity and categorization matrix * Helpdesk operation WRT response to the user calls from L1 resources. To Ensure no calls are left unanswered. Desktop Support Services: Activities are as below but not limited to: * Troubleshooting desktop / laptop OS issues. * Support for standard software issues * Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors. * Installation / re-installation / configuration of systems, printers, scanners. * Configure desktop and laptop as per the desktop/laptop standardization policies of customer. * Installation / re-installation / configuration of in-scope client software / applications * Troubleshooting printer / scanner related issues * Troubleshooting issues related to standard office software’s (MS Office Word, Xls, PowerPoint etc.) and internet client * Support for local area network issues (LAN), DHCP client . * SoPs to be adhered for desktop support services. * Install antivirus software and check virus definition auto updates * Install approved patches onto desktops / laptops. * Troubleshoot print queue related issues * Configure appropriate rights and permissions for accessing printers * Remove virus from respective desktop / laptop with the antivirus software. * Hardware (Desktop/Printer/Scanner) fault finding and replacement of spare. * Bi Annual PM activity (Hardware) * Any other work other than above mentioned can be assigned by Wipro and partner needs to deliver * The same as Value add to customer without any additional commercial. |
- Working Hours at the Site:
ServiceDesk: 24 * 7
Deskside support: 9X5 | 24 X7
5. Except few job roles, rest openings are on the vendors payroll.
Sir mechanical ke liye koi aur company nahi aayegi college me