Latest Job vacancy in Wipro

Dear friends,

Details are mentioned below!!!

Locations: PAN India (You will be deployed at Delhi NCR & UP sub locations) 

Job Position: Technical ServiceDesk & Deskside support

Eligible Branches: Any streams 

Salary: 2.4 LPA

Please note that you need to undergo 1 month paid training for the skill set required by Wipro post our selection.

Selection Process:

1^st Round: Telephonic Technical Interview

2^nd Round: Telephonic HR Interview

For the selection criterion, please share your resume on

admin@mctalenthunt.com

for the confirmation to be joined in this project. 

Mode of Training: Online 

Fees: 4000/- only

Training Timings: 7:30- 8:30 AM (Mon-Fri)

Every Saturday: Soft-skill sessions 

After completion of the training, there will be mock interviews at our end followed by the client interview and deployment. 

Below mentioned topics will be covered in the training.

Project Introduction:

Manpower Outsourced Support for Technical ServiceDesk & Deskside support

1. Task to be outsourced to the Partner:

End User system management of VODAFONE Idea (ServiceDesk & End User Support) in line with ITIL V3 processes, Incident Management, Problem Management, Change Management Service Request Fulfilment according to customer approved policies and procedures.

1. ServiceDesk will be located at VIL Pune Office
2. Deskside support will be located at PAN India. Few locations details as below FYR
3. Final Deskside resource deployment will be concluded during Transition phase with mutual discussion between Wipro & VIL
4. Engagement Duration (3 Years) June 2024 to April 2027

   2. Activities to be performed by the Engineer(s):

Helpdesk Support Services: Activities are as below but not limited to:   Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Acknowledge the tickets, allocate appropriate category Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool. Route calls to the 3rd Party / OEM  in case of issues pertaining to 3rd Party / OEM agreed in scope. Route service requests to the appropriate teams (viz. user mgmt. group, mail mgmt. group etc) Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope. SoP’s to be prepared and adhered for the Helpdesk services. SOP reviewing mechanism to be enabled with Quarterly basis Escalate incidents / tickets which are going beyond the service levels Escalate incidents pertaining to 3rd Party / OEM non-performance or delays Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder. Maintenance of SLA matrix, severity and categorization matrix Helpdesk operation WRT response to the user calls from L1 resources. To Ensure no calls are left unanswered.   Desktop Support Services: Activities are as below but not limited to:   Troubleshooting desktop / laptop OS issues. Support for standard software issues Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors. Installation / re-installation / configuration of systems, printers, scanners. Configure desktop and laptop as per the desktop/laptop standardization policies of customer. Installation / re-installation / configuration of in-scope client software / applications Troubleshooting printer / scanner related issues Troubleshooting issues related to standard office software’s (MS Office Word, Xls, PowerPoint etc.) and internet client Support for local area network issues (LAN), DHCP client . SoPs to be adhered for desktop support services. Install antivirus software and check virus definition auto updates Install approved patches onto desktops / laptops. Troubleshoot print queue related issues Configure appropriate rights and permissions for accessing printers Remove virus from respective desktop / laptop with the antivirus software. Hardware (Desktop/Printer/Scanner) fault finding and replacement of spare. Bi Annual PM activity (Hardware) Any other work other than above mentioned can be assigned by Wipro and partner needs to deliver The same as Value add to customer without any additional commercial.

3. Working Hours at the Site:

           ServiceDesk: 24 * 7

Deskside support: 9X5 | 24 X7

4. Except few job roles, rest openings are on the vendors payroll. 

Feel free to reach out to us for any query or concern! 

Best Regards,

^__________

Team

Contact: 9350364233

MC Talent Hunt (A unit of MC Talent Solutions Pvt. Ltd.) 

2nd Floor (Above SBI Bank) Sr. No.142/1,  Phase-1 road,

Hinjawadi Chowk, Hinjawadi, Pune 411057