{"id":1373,"date":"2024-04-19T14:42:17","date_gmt":"2024-04-19T14:42:17","guid":{"rendered":"https:\/\/skygyan.tech\/?p=1373"},"modified":"2024-04-19T14:42:17","modified_gmt":"2024-04-19T14:42:17","slug":"bulk-job-openings-at-wipro-through-mc-talent-hunt","status":"publish","type":"post","link":"https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/","title":{"rendered":"Bulk Job Openings at Wipro through MC Talent Hunt"},"content":{"rendered":"\n<p>Dear friends,<\/p>\n\n\n\n<p><strong>Location:<\/strong>&nbsp;PAN India<\/p>\n\n\n\n<p><strong>Starting Payout:<\/strong>\u00a0Approx 2.4 LPA<\/p>\n\n\n\n<p>Eligible candidates from the branches:\u00a0<strong>CSE\/IT\/Elex&amp;TC\/Electrical.<\/strong><\/p>\n\n\n\n<p><strong>Link is as follows:<\/strong> \u00a0<br><a href=\"https:\/\/forms.gle\/aeaaQSTai4Bw75X16\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a>https:\/\/forms.gle\/MNYSpeiku8Nt8v9E7<\/p>\n\n\n\n<p>There Will be a virtual session post registrations.<br><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"1\">\n<li><strong><u>Introduction<\/u>&nbsp;<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Manpower&nbsp;Outsourced&nbsp;Support for Technical ServiceDesk &amp; Deskside support<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li><strong><u>Task to be outsourced to the Partner.<\/u><\/strong><\/li>\n<\/ol>\n\n\n\n<p><strong>End User system management of VODAFONE Idea (ServiceDesk &amp; End User Support) in line with ITIL V3 processes ,Incident Management, Problem Management, Change Management Service Request Fulfilment according to customer approved policies and procedures.<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"1\" style=\"list-style-type:upper-alpha\">\n<li>ServiceDesk will be located at VIL Pune Office<\/li>\n\n\n\n<li>Deskside support will be located at PAN India. Few locations details as below FYR<\/li>\n\n\n\n<li>Final Deskside resource deployment will be concluded during Transition phase with mutual discussion between Wipro &amp; VIL<\/li>\n\n\n\n<li><strong>Engagement Duration (3 Years)&nbsp;1st May 2024&nbsp;to&nbsp;30th April 2027<\/strong><\/li>\n<\/ol>\n\n\n\n<p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>&nbsp;<u>Activities to be performed by the Engineer(s):<\/u><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td colspan=\"3\"><strong>Helpdesk Support Services: Activities are as below but not limited to:<\/strong><br>\u00a0<br>* Providing a Single Point of Contact (SPOC) for assistance with IT services under scope<br>* Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)<br>* Acknowledge the tickets, allocate appropriate category<br>* Classify the tickets as per Severity and Impact<br>* Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis.<br>* Allocate the ticket to the respective support groups and track the ticket for closure<br>Recording, tracking, and updating incident ticket information in the service desk tool.<br>* Route calls to the 3<sup>rd<\/sup>\u00a0Party \/ OEM\u00a0 in case of issues pertaining to 3<sup>rd<\/sup>\u00a0Party \/ OEM agreed in scope.<br>* Route service requests to the appropriate teams (viz. user mgmt. group, mail mgmt. group etc)<br>* Provide first level support for end user issues pertaining to desktop\/laptops, OS, client applications as agreed in scope.<br>* SoP\u2019s to be prepared and adhered for the Helpdesk services.<br>* SOP reviewing mechanism to be enabled with Quarterly basis<br>* Escalate incidents \/ tickets which are going beyond the service levels<br>* Escalate incidents pertaining to 3<sup>rd<\/sup>\u00a0Party \/ OEM non-performance or delays<br>* Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder.<br>* Maintenance of SLA matrix, severity and categorization matrix<br>* Helpdesk operation WRT response to the user calls from L1 resources. To Ensure no calls are left unanswered.<br>\u00a0<br><strong>Desktop Support Services: Activities are as below but not limited to:<\/strong><br>\u00a0* Troubleshooting desktop \/ laptop OS issues.<br>* Support for standard software issues<br>* Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.<br>* Installation \/ re-installation \/ configuration of systems, printers, scanners.<br>* Configure desktop and laptop as per the desktop\/laptop standardization policies of customer.<br>* Installation \/ re-installation \/ configuration of in-scope client software \/ applications<br>* Troubleshooting printer \/ scanner related issues<br>* Troubleshooting issues related to standard office software\u2019s (MS Office Word, Xls, PowerPoint etc.) and internet client<br>* Support for local area network issues (LAN), DHCP client .<br>* SoPs to be adhered for desktop support services.<br>* Install antivirus software and check virus definition auto updates<br>* Install approved patches onto desktops \/ laptops.<br>* Troubleshoot print queue related issues<br>* Configure appropriate rights and permissions for accessing printers<br>* Remove virus from respective desktop \/ laptop with the antivirus software.<br>* Hardware (Desktop\/Printer\/Scanner) fault finding and replacement of spare.<br>* Bi Annual PM activity (Hardware)<br>* Any other work other than above mentioned can be assigned by Wipro and partner needs to deliver<br>* The same as Value add to customer without any additional commercial.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li><strong><u>Working Hours at the Site:<\/u><\/strong><\/li>\n<\/ol>\n\n\n\n<p>&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ServiceDesk: 24 * 7<\/p>\n\n\n\n<p>&nbsp;&nbsp;&nbsp; Deskside support: 9X5 | 24 X7<\/p>\n\n\n\n<p>5.&nbsp;<strong>Except few job roles, rest openings are on the vendors payroll.&nbsp;<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear friends, Location:&nbsp;PAN India Starting Payout:\u00a0Approx 2.4 LPA Eligible candidates from the branches:\u00a0CSE\/IT\/Elex&amp;TC\/Electrical. Link is as follows: \u00a0https:\/\/forms.gle\/MNYSpeiku8Nt8v9E7 There Will be a virtual session post registrations. Manpower&nbsp;Outsourced&nbsp;Support for Technical ServiceDesk &amp; Deskside support End User system management of VODAFONE Idea (ServiceDesk &amp; End User Support) in line with ITIL V3 processes ,Incident Management, Problem Management, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[237,238,239,231,532],"class_list":["post-1373","post","type-post","status-publish","format-standard","hentry","category-latest-jobs","tag-jobs","tag-latestjobs","tag-latestvacancy","tag-vacancy","tag-wiprovacancy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bulk Job Openings at Wipro through MC Talent Hunt - SkyGyan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bulk Job Openings at Wipro through MC Talent Hunt - SkyGyan\" \/>\n<meta property=\"og:description\" content=\"Dear friends, Location:&nbsp;PAN India Starting Payout:\u00a0Approx 2.4 LPA Eligible candidates from the branches:\u00a0CSE\/IT\/Elex&amp;TC\/Electrical. Link is as follows: \u00a0https:\/\/forms.gle\/MNYSpeiku8Nt8v9E7 There Will be a virtual session post registrations. 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Link is as follows: \u00a0https:\/\/forms.gle\/MNYSpeiku8Nt8v9E7 There Will be a virtual session post registrations. Manpower&nbsp;Outsourced&nbsp;Support for Technical ServiceDesk &amp; Deskside support End User system management of VODAFONE Idea (ServiceDesk &amp; End User Support) in line with ITIL V3 processes ,Incident Management, Problem Management, [&hellip;]","og_url":"https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/","og_site_name":"SkyGyan","article_published_time":"2024-04-19T14:42:17+00:00","author":"skygyanweb","twitter_card":"summary_large_image","twitter_misc":{"Written by":"skygyanweb","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/#article","isPartOf":{"@id":"https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/"},"author":{"name":"skygyanweb","@id":"https:\/\/skygyan.tech\/#\/schema\/person\/67003e4d070d2c7fe186eeb918489147"},"headline":"Bulk Job Openings at Wipro through MC Talent Hunt","datePublished":"2024-04-19T14:42:17+00:00","mainEntityOfPage":{"@id":"https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/"},"wordCount":624,"commentCount":1,"publisher":{"@id":"https:\/\/skygyan.tech\/#organization"},"keywords":["#jobs","#latestjobs","#latestvacancy","#vacancy","#wiprovacancy"],"articleSection":["Latest Jobs"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/","url":"https:\/\/skygyan.tech\/index.php\/2024\/04\/19\/bulk-job-openings-at-wipro-through-mc-talent-hunt\/","name":"Bulk Job Openings at Wipro through MC Talent Hunt - 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